Sufrin Customer Referral Program
Did you know we sell Stamps?
Did you know we sell Stamps?
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Frequently Asked Questions
How do I login to E-Link?
How do I find my password?
How do I change my password?
How do I change my contact information?
How do I use Product Search?
How do I use Quick Order?
How do I find a price for an item?
How do I put an item into my Basket?
How do I remove an item from my basket?
How do I save a basket to purchase or add to at a later date?
How do I set a saved basket as a current basket?
How do I change the Quantity of an item?
How do I contact Customer Service?
Why does an item say price not available?
Why are pictures the same for more then one item?
What is Quick Order?
What are our methods of payment options?
What do your Business Documents look like?
What do all the fields mean on your Business Documents?
When in Quick Order what does “SKU not found in database” mean?
Q: How do I login to E-Link?
A: On the Home page of Sufrin Supplies web site there is a Login box where you can enter your username and password. After you login you will be taken into the E-Link Ordering System. Click here to be taken to our home page.
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Q: How do I find my password?
A: Currently you must to call or e-mail Technical Support to get your password if you have forgotten it. If you e-mail us with the question, we will not give out the password for that user unless the e-mail address matches what we have on file for that account. Click here to be taken to our Contact Information page.
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Q: How do I change my password?
A: After you Login to our web site, you will click on the ‘My Account’ button in the navigation menu to be taken to your User Information page. To change your password, you must type in your new password in both the password and confirm password fields and click the ‘Update’ button at the bottom of the page for it to be saved. If you are logged in you can click here to be taken to your User Information page.
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Q: How do I change my contact information?
A: After you Login to our web site, you will click on the ‘My Account’ button in the navigation menu to be taken to your User Information page. Here you can change any of your User Information. When you are done changing information, you must click the ‘Update” button on the bottom of the page for the new information to be saved. If you are logged in, click here to be taken to your User Information page.
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Q: How do I use Product Search?
A: Choose the field you want to search in (this will narrow down your search) or you can search all fields (this will give you maximum results). Type in the product you are looking for in the Search String field and click on the ‘Search’ button.
Some hints on searching for items to narrow down your search.
  • Wild card “*”
  • Parentheses ()
  • AND
  • OR
  • AND NOT
  • ex: *printer
  • ex: (canon or printer)
  • ex: brother AND toner
  • ex: deskjet OR inkjet
  • ex: pen AND NOT blue
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Q: How do I use Quick Order?
A: You must be logged in to use Quick Order. You will enter the product SKU number into the SKU field, put in the amount you want in the Quantity field and click the ‘Buy' button at the bottom of the form. This will put the items into your Basket.
If you see a message which reads “SKU not found in database” it means one of three things; either the SKU number is wrong, the item is not in the data base or it is not in your contract to purchase. If the item is not in your contract, you will need to contact your account manager or sales representative to get it added to your contract. If you had more then one item in the form, those items will be put in your basket and only the ones with the error will come back on the screen. If you are logged in you can click here to be taken to Quick Order.
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Q: How do I find a price for an item?
A: You must be logged in to get your proper price. You will enter the product SKU number in Product Search without any dashes or spaces and click search. Then you can click on the product to get the details and the price. Click here to be taken to Product Search.
If you looking in the online catalog and find a product you want, you can click on it to get the product details and price. Click here to be taken to our Online Catalog.
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Q: How do I put an item into my Basket?

A: There are a few ways to do this. First when you are in the Catalog and find a product you want, you can enter the Quantity you want and click the ‘Buy' button. If you want more then 1 product on the same page, check the box next to the products SKU number, put in the Quantity you want and click on the ‘Buy Checked' button at the bottom of the page. This will put the items into your Basket.

Quick Order is the second way to put items in your basket. If you are logged in you can click here to find out how to use Quick Order.

Product Search the third way is to put an item into your basket. Click here to find out how to use Product Search.

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Q: How do I remove an item from my basket?
A: After accessing your basket, find the item you want to remove and click the ‘Remove’ button that is on the same line as the item. Your basket will be updated automatically. Click here to be taken to your Basket.
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Q: How do I save a basket to purchase or add to at a later date?
A: When you are in your basket, you will click the ‘Save’ button at the bottom of the basket. This will bring up the ‘Save Current Basket’ page. Here you will name the basket to be saved. Name the basket in whatever way makes sense for you (so you can remember it) in the ‘Save Basket As:’ field. Then click the ‘Save As’ button and it will be put into your Saved Lists. If you are logged in you can click here to be taken to your Saved Lists.
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Q: How do I set a saved basket as a current basket?
A: Gain access to your saved list, find the one you want to set as current and click the ‘Set as Current’ button on the same line as the saved basket. This will put all the products that were in your save basket to your current basket. Note: If you have a current basket at the time you do this, you will be prompted to save your current basket. If you do NOT save your current basket, it will be lost. If you are logged in you can click here to be taken to your Saved Lists .
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Q: How do I change the Quantity of an item?
A: When in your basket, you will change the number in the Quantity field to the required quantity. Then click the ‘Update’ button at the bottom of the basket. This will update the price and Quantity of that product. You can do more then one product at a time, just change the Quantity on all of the products you want before you click the ‘Update’ button.
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Q: How do I contact Customer Service?
A: Click here to be taken to our Contact Information page.
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Q: Why does an item say price not available?
A: At the time you’re searching for a product to purchase, you may receive a message that states “Your pricing for this item is not available at this time but will be re-priced at the time of the order”. At times, the web site is not able to find your price in the database. You will obtain the correct price when the order is put though the system.
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Q: Why are pictures the same for more then one item?
A: We do not control what the pictures look like for an item. The pictures are provided by the manufacturer.
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Q: What is Quick Order?
A: Quick Order is for placing orders when you already know the product SKU numbers. By entering them into the order form and clicking the ‘Buy” button; they will put into your basket for purchase. To learn more about Quick Order click here. To be taken to Quick Order click here.
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Q: What are our methods of payment options?
A: We accept payments of Invoice, Check, Cash or Credit Card.
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Q: What do your Business Documents look like?

A: To see our Business Documents and the decriptions of the fields, click on the document you would like to see.

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Note: You can search with words or product number. If you know the SKU number, you can just enter it with Quick Order.
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